Microsoft Office
Error: Product key is activated the maximum number of times
If you encounter this error after installation, ensure you have thoroughly reviewed the installation instructions provided. If the issue persists, please contact us for assistance.

Error: Product key has already been used
This error typically appears during the activation process at setup.office.com. If you experience this, please contact us for support.

Microsoft Windows
Error: Product key does not work
Ensure that you have purchased the correct version of Windows for your system. For example, a Windows 10 Pro key cannot activate a Windows 10 Home installation. If you need to switch versions, you may need to reinstall Windows.

For specific instructions, refer to:

• Upgrading Windows 10 Home to Pro
• Details about Windows 10 Home N and Pro N

Error: Product key has already been used
If you encounter this error, please contact us for immediate assistance.

All Other Products
Error: Product key has already been used
Before reaching out, confirm that you have followed the installation instructions correctly. If the issue remains unresolved, please contact us for help.

Error: The product key is invalid or similar errors

1. Ensure you followed the correct activation process. Refer to the installation instructions provided at the top of this page.
2. Verify that the product is compatible with your device, console, or platform (e.g., PC or Mac, Steam or Origin, Xbox, PlayStation, or Nintendo).

For any unresolved issues, feel free to contact our support team for prompt resolution.

If you haven't received your license key within 2 hours of completing your purchase, here’s what you can do:

1. Check your spam or junk email folder to ensure the email didn’t get filtered.
2. Log into your account on our website and check the ‘Order History’ section to see if your license key is available there.

Keep in mind:

• Some licenses are delivered instantly, while others may take longer due to manual processing, as noted on the product page.
• Orders are processed sequentially and may take a few hours to complete.

If your license hasn’t arrived within 12 hours, reach out to our support team. We’ll be happy to prioritize your order or provide a full refund if necessary. Thank you for your understanding!

Yes, our team can assist you with installation or activation issues. Reach out to us through email or live chat, and we’ll guide you step by step.

We strive to respond to all messages within 24-48 hours. For urgent queries, please use our live chat or phone support during business hours.